Refund policy

Last updated: July 15, 2026

We want you to be able to evaluate your Everhold order at home. This policy applies to purchases made directly through tryeverhold.com.

60-day return window

You may request a return within 60 calendar days after delivery. Use our Contact page before sending anything back and include your order number, the email address used at checkout, and a brief description of the request.

Return eligibility

The order must have been purchased directly from tryeverhold.com, the request must be submitted within the return window, and all pieces included with the set must be returned. A reasonable at-home evaluation is permitted. Items that are intentionally damaged, altered, misused, incomplete, or unsafe to handle may be refused. Original packaging is helpful but is not required.

Damaged, defective, or incorrect orders

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible and include clear photos when available. Once verified, we will offer an appropriate remedy, such as a replacement or refund, and Everhold will cover reasonable return shipping if a return is required.

Return shipping

For a change of mind, preference, or suitability return, the customer is responsible for trackable return shipping. For a verified damaged, defective, or incorrect order, Everhold will cover reasonable return shipping. We will provide the correct return address and instructions after approving the request. Do not send a return to the address on the original parcel unless we specifically direct you to do so.

Refunds

We normally inspect a return within five business days after receipt. Approved refunds are issued to the original payment method. Your bank or card provider may need an additional 5–10 business days to post the credit. Any original expedited-shipping charge is non-refundable unless the order was damaged, defective, incorrect, or applicable law requires otherwise.

Order cancellations and address changes

Contact us immediately if you need to cancel an order or change its address. We will make a reasonable effort to help before fulfillment begins, but changes cannot be guaranteed after an order has been processed or dispatched. Once dispatched, the standard return process applies.

Exchanges

Because availability can change, the fastest way to receive a different item is usually to return the original order and place a new order after the return is approved. If the original item was incorrect or defective, contact us first.

Contact

Use our Contact page. This policy does not limit any non-waivable consumer rights available under applicable law.